Shipping policy

 

We’re proud to offer flat-rate shipping, ensuring rates remain stable and unaffected by market demand. Please note that during peak holiday periods, shipping times and costs may increase due to carrier surcharges and higher seasonal volume. Tracking will always be included.

*Due to the Canada Post Strike (effective September 25th, 2025), we will be using alternate carriers for both domestic and international shipping to ensure timely delivery.

 

CANADIAN DOMESTIC SHIPPING:

*Free shipping on domestic orders over $150*

Please allow 1-2 business days for orders to be processed. 

Allow 2-5 business days for standard shipping.

Allow 1-2 business days for express shipping.

 

U.S. SHIPPING:

Please allow 1-2 business days for orders to be processed. 

Allow 2-8 business days for shipping.

*Due to recent changes in U.S. Customs regulations (effective August 29th, 2025), all orders shipped from Canada to the U.S. may now be subject to duties, taxes, or tariffs imposed by U.S. Customs. These fees are calculated and collected at checkout, ensuring there are no unexpected charges upon delivery.

Eleven18 does not benefit from these fees - they are remitted directly to U.S. Customs through our shipping partners. Once your order has shipped, we have no control over customs processing times or additional inspections.

 

INTERNATIONAL (REST OF WORLD) SHIPPING:

Please allow 1-2 business days for orders to be processed. 

Allow 4-15 business days for shipping.

*Shipping can be expensive (we wish it wasn’t!), but we work hard to provide the most competitive rates possible. 

*For all international customers, please be aware that NOT ALL packages shipped internationally will make it through customs without duties or taxes. These fees are the responsibility of the buyer and are not included in the purchase price or shipping costs.

We currently ship to 25 regions outside Canada and the U.S. -

Country

United Arab Emirates
Austria
Australia
Belgium
Switzerland
Czechia
Germany
Denmark
Spain
Finland
France
United Kingdom
Hong Kong SAR
Ireland
Italy
Japan
South Korea
Malaysia
Netherlands
Norway
New Zealand
Poland
Portugal
Sweden
Singapore

 

*Please note: Eleven18 is not responsible for -

  • Shipping delays once in transit or lost/stolen packages after delivery. Please contact the shipping provider for updates on your package, once shipped. A tracking number will always be provided.
  • Mistakes made by the mail courier.
  • Wrong address given by customers.
  • PO Box issues.
  • Damage to order by postal service.

*Delivery times are estimated and not guaranteed. Once the package arrives in the hands of the shipping provider, arrival times are out of our control.